NMS( New Medicine Service)

NMS( New Medicine Service)

Starting a new medicine can come with questions, uncertainty, or confusion. The NHS New Medicine Service (NMS) at Time Pharmacy is designed to support patients who have been prescribed a new medication for a long-term condition. Our trained pharmacists make sure you fully understand your treatment, how to take your medicine correctly, and how to get the maximum benefit from it.

This pharmacy new medicine service is free on the NHS, and available in-store and remotely.

What is the NHS New Medicine Service?

The NHS New Medicine Service is a structured consultation programme where a pharmacist supports a patient during the first few weeks of starting certain new medicines.
The aim is to improve medication adherence, reduce complications, and make sure your treatment works effectively.

We offer a friendly, private discussion with our pharmacist so you feel confident when starting any newly prescribed medicine.

How does the NMS service work at Time Pharmacy?

Step 1 – Initial Conversation

Once you’ve been given a new long-term medicine, our pharmacist will invite you for an NMS discussion—either in-person or over the phone.

Step 2 – Follow-up Support

A follow-up will take place within 1–2 weeks to check how you’re managing the new medication and to discuss any side effects or concerns.

Step 3 – Final Check-in

We’ll contact you again to confirm how you’re doing and support you with next steps if adjustments or referral back to the GP is needed.

Which conditions normally qualify?

The NMS service is usually offered when starting medicines for conditions such as:

👉 Asthma & COPD

👉 Type 2 Diabetes

👉 High blood pressure (hypertension)

👉 Blood thinners (anticoagulants)

👉 Depression / mental health medications

👉High cholesterol

(and other conditions approved under the NMS service specification)

Why choose Time Pharmacy for your NMS support?

👉 Private consultation rooms

👉 Easy appointment booking

👉 Expert pharmacist support

👉 Clear guidance on dosage & side effects

👉Local care with modern NHS services

Time Pharmacy makes the NMS journey smooth, supportive, and stress-free.

FAQS

👉 Ready to start your New Medicine Service?

Simply speak to our pharmacist when you receive your new prescription—or contact us to book your NMS appointment today. We’ll help you settle into your treatment confidently and safely.

👉 What is New Medicine Service?
The New Medicine Service (NMS) is an NHS support service where a pharmacist helps you understand and manage a newly prescribed long-term medication.

👉 Who is eligible for the New Medicine Service?
Patients starting a new medicine for certain long-term conditions like diabetes, asthma, high blood pressure, mental health or anticoagulation are usually eligible.

👉 How do I contact NHS prescription services?
You can contact NHS prescription services directly through your GP practice, NHS App, or by speaking to your nominated pharmacy for guidance and support.

👉 What is the age limit for NMS?
The NMS is available to adults aged 18 and over who are starting a new medicine for a qualifying long-term condition.

👉 How much does NHS pay for NMS?
The NMS is free for patients — there’s no charge. The NHS funds the service so you receive pharmacist support at no cost.