Complaints

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Time Pharmacy

Complaints

We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints please speak to a member of staff. We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. You can contact us by post, email, or telephone on:

Time Pharmacy Healthcare Time Ltd First Floor, Unit 6, Crown Works, Bradford Road, Sandbeds, Keighley, West Yorkshire BD20 5LN. Tel: 01756 228 280 Email: info@timepharmacy.co.uk Our Pharmacist can advise you for further information.

You can also complain or give feedback to NHS England by post, email, or telephone: NHS England, PO Box 16738, Redditch, B97 9PT Tel: 0300 311 22 33 Email: england.contactus@nhs.net For more information please visit: https://www.england.nhs.uk/contact-us/complaint/ Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Information Required:

When filing a complaint, please provide the following information to help us understand and resolve the issue effectively:
- Your contact information (name, phone number, email, and address).
- A detailed description of the issue, including the date and time it occurred.
- Any relevant documentation or evidence, such as prescription details or receipts.
- Your preferred method of resolution (if applicable).

Happy Customers

What our customers say

“Always polite and delivers medication on time. Absolutely love the service they provide and great staff. Keep up the good work ????”